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Privacy Policy

At Rahat Travels of India, we deeply value your trust and are committed to safeguarding your personal information. As part of our mission to provide seamless and spiritually enriching Hajj and Umrah travel experiences, we adhere to strict privacy practices to ensure the confidentiality, security, and proper use of your data.

This Privacy Policy explains:

• What personal information we collect
• How we use and protect your information
• With whom your data is shared

By using our services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect personal information necessary to plan and execute your pilgrimage and travel arrangements effectively, including:

• Identity Information: Name, gender, date of birth, nationality, passport number, and visa details.
• Contact Information: Phone number, email address, and mailing address.
• Travel Preferences: Accommodation, dietary requirements, special needs, and transportation preferences.
• Payment Information: Credit/debit card details, transaction IDs, or bank details for secure payments.
• Communication Records: Emails, inquiries, and feedback related to our services.

2. How We Use Your Information

We use your data to:

• Facilitate visa processing, flight bookings, accommodation, and ground transportation.
• Communicate critical updates regarding your Hajj or Umrah itinerary.
• Ensure compliance with government and religious regulations.
• Personalize services, such as group preferences and tailored travel plans.
• Process secure payments and issue receipts.

We do not sell or rent your personal information to third parties under any circumstances.

3. Sharing Your Information

To deliver our services, we may share your information with:

• Airlines, hotels, and transportation providers for booking and confirmation.
• Government authorities for visa processing, security clearances, and compliance with legal requirements.
• Third-party service providers assisting in the fulfillment of your travel arrangements.

All third parties are bound by confidentiality agreements and use your data solely for the intended purposes.

4. Data Protection and Security

We implement industry-standard security measures to protect your personal data, including:

• SSL Encryption: Ensuring secure online transactions.
• Access Controls: Limiting data access to authorized personnel only.
• Regular Audits: Monitoring systems to prevent unauthorized access or data breaches.

Despite our efforts, no data transmission or storage system can guarantee complete security.

5. Retention and Deletion of Data

• Retention: We retain your information as long as necessary to fulfill your travel arrangements or comply with legal obligations.
• Deletion: You can request the deletion of your personal data by contacting us. Upon request, we will erase your information, subject to legal and operational requirements.

6. Your Rights

As a valued customer, you have the right to:

• Access and review the personal data we store about you.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent for marketing communications.
• Request data deletion, subject to regulatory requirements.

7. Cookies and Online Tracking

We use cookies to enhance your browsing experience and gather insights into site usage. You can adjust your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices or content. Please review their policies independently.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our services or regulations. The latest version will always be available on our website.

10. Contact Us

For any questions or concerns about this Privacy Policy, please reach out to us:

• Email: info@rahat.in
• Phone: +91 8169595583
• Address: 305 SVP Road, Dongri, Mumbai - 400003

Thank you for trusting Rahat Travels of India to be part of your sacred journey. Your privacy and satisfaction are our highest priorities.

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