Cancellation Policy :

• After Booking & Before Visa Appointment (Administrative Charges) :: Rs. 10,000/
• After Visa Approval - 25000/-
• Less than 60 days of tour departure - 50%
• Less than 45 days of tour departure - 75%
• Less than 30 days of tour departure - 100%
• Flight & Visa Cost is 100% Non Refundable once Booked.

Payment Policy (Umrah and Holidays)

• 1st Payment RS. 40,000/- per person On Booking
• Final Payment : Balance Amount 21 Days before departure

Payment Policy (Hajj & Ramzaan)

• 1st Payment RS. 100,000/- per person On Booking.
• Final Payment : 100% Before Hajj Visa Issuancne.

Refund Policy :

• Umrah Packages and Visa fees are Non Refundable
• In case of Excess Payments we will give you a CREDIT Note to use for future Bookings
• In case you dont have future bookings you can collect CHEQUE from our DELHI and MUMBAI Offices
• In case you cannot come to collect Cheque REFUND will be processed Electronically on
  10th of EVERY MONTh

Visa Refusal Policy ::

• Visa Refusal Policy In case of visa refusal from embassy,
  (visa fees + visa processing + insurance = Rs. 22,500) will be deducted.

Terms & Conditions :

1. Any increase in Air Ticket or Saudi Riyal will have to be paid by the Passenger before departure.
2. Private Transfers, Personal Expenses & Room Service are not included in Package.
3. In case of Flight Cancellation or Delays Rahat Group cannot be held responsible. We do not control any Airlines or coach.
4. In case of Flight Cancellation Hotel Room Bookings cannot be adjusted as per the New Flight Details, As Hotels are already Prepaid and Flight Cancellation will result in No Show at the Hotel. If guest needs to Increase the Nights in Hotel they will have to do the same at their own cost.
5. In the event of a Flight Cancellation or Coach breakdown or unfavorable climatic conditions that prevent the scheduled activity from taking place, There will be no refund of any kind. However, we value the satisfaction of our guests, we will make every effort to accommodate the missed activity on the next available day, depending on time availability and logistical feasibility.
6. Satisfaction of the pilgrim is our prime consideration any claim or complaint by the client must be intimated to Rahat Group in proper format. In the very unlikely event of there being something not to your satisfaction on the pilgrimage that is directly under our control, it should be reported immediately so that there is an opportunity to correct / rectify the same. The Tour Operator shall not accept liability in respect of claims which are not reported to us immediately.
7. Room Allotment as per our arrangement, No Choice of room will be entertained.
8. Personal food demands will not be entertained. Special food for Infants, Old Age people or Medical patients will have to be arranged by Guest himself. 6. Friends and Relatives of Guests are not allowed to Eat or Stay in our Hotels. Especially Iqaama Holders will not be allowed within our Hotel Premises.
9. Excess baggage fees to be paid by Pilgrim.
10. AIHUT accepts no responsibility for Luggage Losses, Money Loss, Injuries, Damages, Accidents and Additional Expenses due to any reason for example delay of flights, Misconnection, Sickness, Bad Weather, Strike, War, Transport breakdown or the closure of Airport. You are sole responsible for your luggage and belongings be it at Airport or Hotel premises.
11. AIHUT will not be responsible if the pilgrim misses his flight due to any reason and in such case the passenger will have to bear the cost of rescheduling in case the ticket can be rescheduled or else if the ticket is Non Refundable no refund will be made at all. If during the period of rescheduling the Umrah Visa Expires New Visa fees has to be paid by Pilgrim.
12. Laundry services: All India Hajj and Umrah Tours Pvt. Ltd. shall not be responsible for any Loss, Delay, and Fading of color, Stains of any type or Shrinking of clothes by the Laundry service provider. Laundry is Complimentary service.
13. Due to unavoidable circumstances changes and alterations in the package have to be made regarding Hotel, Bus, Staying period or change of flight. ALL INDIA HAJJ AND UMRAH TOURS PVT. LTD. Reserves the Right to make alterations which pilgrim has to accept and for which no refund shall be made nor any claim shall be entertained.
14. After entering into Saudi Arabia no pilgrim of ALL INDIA HAJJ AND UMRAH TOURS PVT. LTD. shall be allowed to give up his/her companionship with his/her group. He/she will have to travel with the group and will not be allowed under any circumstances to leave the group. Nobody will be allowed to Travel outside the tour plan without permission
15. Partly utilized services are also considered as fully utilized. In such circumstances no refund shall be applicable.
16. For all claims, disputes of whatever nature relating to the tours Marketed / Coordinated by All India Hajj and Umrah Tours Pvt. Ltd. the Courts in Mumbai shall alone have jurisdiction.
17. Handicap passengers are requested to carry their own Wheelchair. Special requests (Pregnant or Handicapped) if any please inform us before departure without fail.
18. All payments should be cleared Two Weeks before departure. Visa stamping is subject to approval by Saudi Embassy. AIHUT will not be responsible for any Delay, Rejection or Mistake by Saudi Embassy.
19. Visa stamping fees is Non Refundable.
20. Any person using Foul language or Bad Words or trying to create nuisance and fight in the group will be immediately removed from the group.
21. Zamzam and Saudi Sim Card are complimentary services and are subject to availability by Saudi Government 20. Under unforeseen circumstances Hotel Names mentioned on Brochures can change and Similar Hotels may be provided to the Guests.
22. It is advisable to carry Saudi Riyal from Home Country as Exchange rates are high on Airport & Foreign Country.
23. Terms & Conditions / Package prices / Airfare are subject to change without any prior notice. I have read and understood all the above terms and conditions.

Important Notes Read before you travel.

1. Please activate ROAMING on your Sim before leaving India.
2. Download *IMO, SKYPE, BOTIM* for your VIDEO & AUDIO CALLS, Whatsupp calls dont work in Saudi.
3. Please take *Printout (HARD COPY)* of your Ticket, Visa, Insurance, Hotel Voucher, Umrah Visa before reaching the AIRPORT. Printouts will not be arranged on airport by our Staff.
4. Please wear EHRAM before crossing meeqat its advisable to wear EHRAM from your home if you are going to JEDDAH AIRPORT for UMRAH.
5. Please Buy Saudi RIYAL from INDIA before reaching AIRPORT. Saudi Riyal is very expensive in MAKKA MADINA and on AIPRORTS.
6. PLEASE keep 50-100 sar change with you handy in pockets for emergency use to buy juice water etc.
7. Make sure to Keep your medicine handy with you in hand bags and don’t put it in Checking Baggage.
8. Keep an Extra set of EHRAM & Slippers for emergency.
9. Do Not Carry INDIAN FLAGS with you or any other Country FLAGS. Taking pics with FLAGs is Totally Banned and Can lead to Jail sentence.
10. Watch YOUTUBE Videos and Consult *Scholars AALISMs and MUFTIS before leaving for UMRAH.
11. Please carry Extension board and Universal Adapter for your Mobile Recharges, Socket in Saudis do not support Indian Round Plugs hence a universal square adapter is required.
12. Carry your own wheelchairs, Wheelchairs are not available in Hotel and in HARAM it’s a paid service, you can use electric Scooters also

Coach Luggage Policy

• 1. Take two medium-sized suitcases or one large suitcase (weighing no more than 20kg) on your coach,
• 2. Plus a small piece of hand luggage.
• 3. If you have extra luggage beyond the permitted allowance, there will be a charge as per the Airline Policy.

CONDITIONS OF BOOKING: All India Hajj and Umrah Tours Pvt. Ltd. is Travel & Tour operators only, we do not control any Airline, Nor do we control any Government, Hotel, Transport, or any other service mentioned in the brochure / pamphlet, as they are Independently operating agencies. But we take care in selecting the necessary ingredients required for conducting the Tour keeping in mind your benefit & comfort. And just because we select them & inspect them we cannot be responsible for any Delay or Improper services provided by these Independent agencies. Also in case of Injury, Death or Loss / Damage which is caused by the act or default of the management or employees of any Hotelier, Airlines, Coach Operator Company who are independent contractors arising outside our normal selection and inspection process. We are not responsible for the delayed / deficient services if any granted by them or / any act or actions of co-travelers which may result in availing the following and / or other services on the Tour.

CONDITIONS OF TRAVEL: The Tour Participant will have to strictly follow the Tour program and return to India as per the validity of the Tour. Strict Action will be taken against any person overstaying his VISA and not returning to India as per the tour program.

Things to Carry | Travel Documents (HARD COPY)

1.  Return Air Ticket
2.  Umrah Visa
3.  Insurance
4.  Passport Copy
5.  Ticket Copy
6.  Hotel Vouchers
7.  RT-PCR
8.  2 Dose Vaccination Certificate
9.  Address of the hotel.
10.  Necessary Saudi Riyal for expense with Purchase Bill
    (NOTE SAUDI RIYAL IS VERY EXPENSIVE IN SAUDI SO ALWAYS CARRY FROM INDIA)

Religious Items.

•  Watch Videos on YouTube or Consult any Aalim and Mufti before departure.
•  Learn About Ihram & Its Restrictions.
•  Carry Hajj /Umrah Guide which you easily understand.
•  Take Ihram min 2 sets
•  Pocket belt to be tied around the ehram.
•  Prayer Mat. (Musallah / Janamaaz)  Tawaaf Tasbeeh (seven beads Counter)
•  Dhikr Tasbeeh. (35 or 100 beads Counter)
•  Slipper (Chappal) V Type strap, for gents to wear during Ihram Travel Bags
•  Passport Bag: A small pouch to be hung around the neck for keeping books, passport, vaccination certificate, ticket etc. (Given by Tour Operator)  Hand (Cabin) Bag: A strong hand bag for stuff that is used frequently.
  (Write your name, contact number and other essential details) (Given by Tour Operator)
•  Luggage Bag: A large bag for luggage (Write your name, contact number and other essential details with a tip marker. Lock the bag but keep its key in the pocket of ehram’s belt and also in the Handbag. It will be comfortable for you to Use Wheel Attached bags

Important Terms & Conditions:
LAUNDRY ::

1. Laundry service will be provided 2 times in Makka and 2 times in Madina.
2. We will not be responsible for Damage and Lost clothes.
3. Please do not give your very Expensive and New Clothes for Laundry.
4. Please inform your guest not to give their Undergarments, Curtains, Bedsheets and Pillow covers of hotel In laundry.
5. No Laundry will be provided 3 Days Before Eid and 3 Days After Eid.
6. No Laundry during 05 days of HAJJ.

ZIYARATS ::

1. Makka Ziyarats and Madina Ziyarats will be provided in Sharing Bus.
2. Timings for Ziarats will be informed to guests 24 hrs prior and if Guests are not present on
   mentioned timings Guest will have to manage their own Ziarats.

ZAMZAM ::

1. ZAMZAM Cans are provided as a Complimentary Return Gift to the Guest on their Return from Saudi Airport.
2. Providing Zamzam Stock on airport is responsibility of Saudi government and we cannot be held responsible if there is shortage of zamzam on airport or zamzam counters are closed on airport.
3. We cannot be held responsible if Zamzam Counters are closed on Airport or if Zamzam is Not Available.
4. All Guests are supposed to arrange for their own Zamzam stock if they wanna be double sure.

Accessories & Amenities

1.  Don't compromise with sandals or slippers as you have to travel a lot on your feet? Take a spare also.
2.  It is Sunnah to carry these things while travelling i.e. Mirror, Oil, Comb, and Miswak.
3.  Sewing needle, thread and scissors.
4.  Nail cutter.
5.  Pair of Sunglasses (if you use).
6.  Toiletries - Paste, Brush, Soap, Shampoo, Conditioners, Miswak.  Non-scented soap - to use during state of Ihram.  A camp stool Or Wheel Chair if Required.
7.  Umbrella (for sun!)
8.  Mobile Charger.
9.  Power Bank.
10.  Travel Adaptor (American Style) Medicines
11.  Some medicines for headache, Loose motions. Cold & Flu etc.
12.  Moreover, take the medicines you need with a prescription.
13.  Lip Balm, Sun Crème Band-Aid, Vaseline  Surgical masks to wear out in crowds. Clothing
14.  Clothes as per requirement (According to the weather conditions and number of days)
15.  Towels, Caps, Goggles.
16.  Inner garments
17.  Hand kerchiefs
18.  Socks Food  Biscuits / dry food
19.  Chips / Cakes etc.,
20.  Energy bars In Heart
21.  The THAQWAA, It is not as much about what you are going to pack into your suitcase. It is more about your heart and the inside of your heart: fear of God, obedience and mindfulness.

Exclusions

1. Room Service
2. GST & TCS.
3. Anything not mentioned in Inclusions.
4. RTPCR in SAUDI & INDIA (for Unvaccinated Guests & Child Below 18 years)
5. Private Transfers. - Please note Bucket and Tubs will not be available in hotels - No Fans are not available in Rooms Only AC - Indian Toilets are not available only English Toilets -
6. Water is available only on Buffet Not in Rooms.

B2C :: B2B

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